/1 VALUE FRAMEWORK AND ONBOARDING
A value framework is key to ensuring focus and communication of value. In onboarding, you set the basis for adoption.
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Value Framework established inside your company
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Impact and success of customers measurable
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Onboarding playbook operational
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Customer relationship set up at the right level
/2 CUSTOMER SUPPORT FUNDAMENTALS
Ensuring an operational support team is essential for happy customers. We build a learning support organisation.
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Support processes are operational
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Knowledge base and FAQ are set up
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Support case categorisation established
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Support performance reportings set up
/3 CS STRATEGY AND CUSTOMER JOURNEY
Setting a strategy with relevant targets and putting customers on a successful journey is the basis for your success.
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Customer Success strategy is set up
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Targets and KPIs are set and implemented
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
All touchpoints of your customer journey are in a playbook
/4 PRODUCT ADOPTION AND CUSTOMER ADVOCACY
Fostering adoption and managing customers effectively is essential for happy customers, that become your fans
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Customer impact is measured and communicated back
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Advocacy framework is operational
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Trigger play is established in CS
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Customer Advisory Board is set up
/5 IMPROVING AN MVP
Learn about rapid iterations to quickly take your MVP to the next level.
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Apply the Build-Measure-Learn cycle to improve your MVP in a professional manner
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Start measuring your Product-Market fit
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Understand what it takes to finalize your product
/6 PricinG Structure
Learn a framework to define your optimal pricing strategy.
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Understand how your cost, market, buyer persona, purchasing power and perceived product value correlate
![](https://cdn.prod.website-files.com/64590d65ac067439d9a9a19e/646112585d6484a79cb54516_Benefit-orange.png)
Test your pricing and validate an optimal first price point